Agenda
| Wednesday, November 10, 2021 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 10:00 AM - 10:30 AM | Being Kind: The Snowball Effect This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:30 AM - 11:00 AM | Company-Wide All Hands Support This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 12:00 PM | Switching Gears form Support to QA This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:00 PM - 3:00 PM | When Crisis Strikes: Helping Your Support Team Survive and Thrive This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Thursday, November 11, 2021 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:00 AM - 10:30 AM | Being Kind: The Snowball Effect This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:30 AM - 11:00 AM | Bringing the Right Data to the Product Table This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 12:00 PM | CSAT vs CES (Customer Effort Survey) This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:00 PM - 2:30 PM | Every Machine Needs A Mechanic: Hire People Who Don’t Do Support This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Investing in Internal Tools to Give Exceptional Service This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:00 PM - 4:00 PM | Make Support Part of Your Product This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Friday, November 12, 2021 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 12:00 PM | Customers Are People Too This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:00 PM - 12:30 PM | How To Train and Engage The Modern-Day Millennial Without Sacrificing Quality This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:00 PM - 2:30 PM | Investing in Internal Tools to Give Exceptional Service This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:00 PM - 3:30 PM | On the Front Lines of Feedback This area is meant to be used as a placeholder for this session's description. You would include anything you want registrants to know about the session. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
#TECHCON2021